CoachzillaEffective July 29, 2026

Terms of Service

Effective July 29, 2026.

1. The short version

Coachzilla is a software platform that lets independent coaches run their businesses — managing schedules, packages, memberships, payments, and messaging with their clients. We are not the coach. We do not provide coaching services. Your relationship is with the coach. We provide the tools.

This is a defensible draft pending counsel review. It is not legal advice.

2. Definitions

  • "Coachzilla", "we", "us", "our" — Lumava LLC, which operates the Coachzilla service.
  • "Service" — the Coachzilla iOS apps, web app, and the underlying platform infrastructure.
  • "Coach" — an independent operator who uses Coachzilla to run their coaching business.
  • "Client" — anyone who buys from a coach via Coachzilla. Includes parents booking sessions for their children, adults booking for themselves, and authorized adult caregivers. (We use "client" externally and "guardian" in some technical surfaces; they refer to the same role.)
  • "Athlete" — the person being coached. May be the client themselves, or a minor whose account is managed by a parent/guardian client.
  • "Content" — anything you upload, post, or transmit through the Service: photos, messages, recaps, notes, tags, package descriptions.
  • "Terms" — these Terms of Service.

3. Eligibility and who these terms apply to

These Terms apply to everyone who uses Coachzilla, including:

  • Coaches — independent operators using the Service to run their business.
  • Clients — parents booking sessions for their children, adults booking sessions for themselves, and anyone in between.

You must be at least 18 years old to create an account on Coachzilla, whether as a coach or as a client. Athlete profiles for minors are created and managed by an adult client (the parent or guardian). Children do not create their own Coachzilla accounts.

If you are creating an account on behalf of an organization, you represent that you have authority to bind the organization to these Terms.

Coach eligibility and legal compliance. If you register as a coach, you represent and warrant that you have the legal right and authority to provide the services you offer through Coachzilla, and that you will obtain and maintain, at your own expense, all licenses, permits, registrations, certifications, insurance, and background checks required to provide those services under the laws of your jurisdiction. You are solely responsible for complying with all laws applicable to your services — including, where applicable, laws governing the provision of services to minors, such as background-check and clearance requirements, mandatory-reporting obligations, and child-protection and abuse-prevention rules. Coachzilla does not verify, and is not responsible for confirming, that you have met these obligations.

By creating an account or using the Service, you agree to these Terms.

4. What Coachzilla is and isn't

We are a software platform. We provide:

  • Tools for coaches to manage rosters, schedules, packages, and payments.
  • Tools for clients to book sessions, manage memberships, and message coaches.
  • Payment processing infrastructure (via Stripe — see Section 8).
  • Push notifications, account management, and the underlying database.

We are not:

  • A coach, instructor, trainer, or service provider.
  • A guarantor of the quality, safety, or availability of any coach's services.
  • A licensing or credentialing body for coaches.
  • A booking-substitution service if a coach becomes unavailable.
  • A money transmitter, payment processor, or financial institution. Stripe is the payment processor; we are the platform that integrates with it.

No screening; your own due diligence. Coachzilla does not conduct background checks on, screen, vet, interview, verify the identity or credentials of, endorse, or supervise any coach or client. We do not guarantee that any user is who they claim to be, or that any coach is qualified, safe, or suitable. Any decision to engage a coach — or to accept a client — and any resulting communications, sessions, or in-person meetings are solely between the coach and the client and are undertaken at your own risk. You are responsible for your own due diligence, including any background or reference checks you consider appropriate. If you are a parent or guardian arranging services for a minor, you are responsible for vetting the coach and for supervising and protecting your child.

Assumption of risk.Athletic and physical activities carry inherent risks, including the risk of injury. To the fullest extent permitted by law, you (and, for a minor, the adult who manages the minor's account on the minor's behalf) knowingly assume all risks associated with the services arranged through Coachzilla and with any in-person activity, and you release Coachzilla from any claims arising out of those services or activities. Coachzilla is a technology platform only; it is not a party to, and is not responsible for, the services provided by any coach.

5. Coach availability — the load-bearing disclaimer

If a coach you have purchased from stops providing services — for any reason, including but not limited to: closing their business, taking an extended leave, suspending their account, or losing the ability to deliver services — Coachzilla is not responsible for refunds, scheduling substitutions, or service continuity.

The relationship for the services purchased is directly between you (the client) and the coach. If you are owed a refund or replacement, you must work that out with the coach. Coachzilla can show you a record of what you paid and to whom; we cannot compel a refund or provide one ourselves.

We strongly recommend buying from coaches you know and trust.

6. Payments and refunds

  • All client-to-coach payments flow through Stripe Connect to the coach's connected account. Coachzilla does not hold client funds.
  • Coaches set their own prices, packages, and refund policies.
  • Refund decisions for coach services are at the coach's discretion. When a coach issues a refund through Coachzilla, we record it; we don't initiate it.
  • Coachzilla may take a platform fee on payments. The fee, if any, is disclosed at the time of purchase.
  • Non-recurring packages (packs and singles) expire on the date shown at purchase. Expired sessions are not refundable through Coachzilla; if a coach chooses to extend or honor an expired package, that is at the coach's discretion.
  • Coach subscription payments to Coachzilla (monthly or annual plan) are non-refundable except as required by applicable law. You can cancel at any time and continue using the Service through the end of the period you have paid for.

7. Subscriptions and auto-renewal

Coach subscriptions to Coachzilla. Coach plans (monthly $29 or annual $299, prices subject to change with notice) start with a free trial and automatically convert to a paid subscription unless cancelled before the trial ends. After conversion, the subscription auto-renews at the end of each billing period at the same price until you cancel. You can cancel from Manage Account in the web app at any time. Cancellation stops the next renewal; you retain access through the end of the current billing period and are not charged again.

Recurring memberships from clients to coaches. Recurring memberships purchased by a client from a coach auto-renew on the date shown in the client app until the client cancels. Cancellation takes effect at the end of the current billing period — remaining sessions stay active through that date.

How we notify you of renewal. The current period end and renewal price are visible in your account at all times. We will email you a renewal notice for annual subscriptions before the renewal date.

Free trials. A free trial converts to a paid subscription on the date shown in your account unless cancelled. Coachzilla beta participants may receive an extended trial; the trial length is disclosed at signup. The conversion mechanics are the same.

8. Stripe and payment processing

Payment processing on Coachzilla is provided by Stripe and is subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a coach on Coachzilla, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.

As a condition of Coachzilla enabling payment processing services through Stripe, you agree to provide Coachzilla accurate and complete information about you and your business, and you authorize Coachzilla to share it and transaction information related to your use of the payment processing services provided by Stripe.

Stripe's processing of your personal data is governed by Stripe's Privacy Policy. Card details are collected and stored by Stripe; Coachzilla never stores raw card numbers.

9. Acceptable use

You agree not to:

  • Use Coachzilla for anything illegal.
  • Impersonate another person or misrepresent who you are.
  • Attempt to circumvent payments to or from coaches.
  • Reverse-engineer, scrape, or interfere with the Service.
  • Send abusive, harassing, threatening, defamatory, obscene, or spam content via messages or broadcasts.
  • Upload content you do not have the right to upload, including content that infringes someone else's intellectual property or privacy.
  • Use the Service to collect data on others for unauthorized purposes.
  • Share login credentials or operate accounts on behalf of others without authorization.
  • Probe, scan, or test the vulnerability of the Service without permission.

We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to the Service or its users.

10. Your content and intellectual property

Your content stays yours. You retain ownership of content you upload (athlete photos, coach materials, messages, recaps, notes). You grant Coachzilla a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and transmit that content for the limited purpose of operating and improving the Service. We do not use your content to train external AI models or sell it to advertisers.

Our intellectual property. The Coachzilla name, logo, software, and other brand assets are owned by us. You may not use them except as needed to identify Coachzilla as the platform you are using.

Feedback. If you send us feedback or suggestions, we may use them freely without owing you anything.

12. Account closure and termination

Your right to close your account. You can close your account at any time from the app. When you do, your personally identifiable information is scrubbed but your historical relationship records (e.g. payments you made or received, messages you sent or received) are preserved so the counterparty keeps an accurate business record. You can no longer sign in once the account is closed.

Our right to suspend or terminate. We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, are misusing the Service, are creating risk for us or other users, or are abandoning the account (no sign-in for 24+ months). We may also discontinue the Service in whole or in part with reasonable notice.

Effect of termination. On termination, your right to use the Service ends. Provisions that by their nature should survive termination (payment obligations, content licenses, disclaimers, limitations of liability, indemnification, dispute resolution, and these general provisions) survive.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

To the maximum extent permitted by law, Coachzilla disclaims all warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that:

  • The Service will be uninterrupted, error-free, or secure against every possible threat.
  • Any specific outcome will result from any coach's services.
  • Push notifications will be delivered on time or at all.
  • Third-party services (Stripe, Apple, Supabase, Expo) will be available.

You use the Service at your own risk. Some jurisdictions don't allow certain warranty disclaimers; in those places, this section applies to the maximum extent permitted by law.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COACHZILLA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, DATA LOSS, OR THE REPLACEMENT COST OF SERVICES FROM ANOTHER COACH OR PROVIDER.

Coachzilla's total aggregate liability for all claims arising out of or relating to these Terms or the Service is limited to the greater of (a) the fees Coachzilla received from you (or, for coaches, from your clients via Coachzilla's platform fee) in the 12 months preceding the claim, or (b) one hundred US dollars ($100).

These limits apply even if a remedy fails of its essential purpose. Some jurisdictions don't allow certain liability limitations; in those places, this section applies to the maximum extent permitted by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Coachzilla and its officers, directors, employees, and agents from any claim, demand, loss, or damage (including reasonable attorneys' fees) arising out of:

  • Your use or misuse of the Service.
  • Your violation of these Terms or any applicable law.
  • Your content, including any claim that your content infringes a third party's rights.
  • For coaches: your services provided to clients, including any injury, damage, or dispute arising from those services.

We may assume the exclusive defense of any matter for which we are entitled to indemnification, at your expense. You may not settle any matter without our prior written consent.

16. Dispute resolution and arbitration

Please read this section carefully. It requires you to resolve disputes with Coachzilla through binding individual arbitration and waives your right to a jury trial or class action.

16.1 Informal resolution first. Before filing arbitration, you agree to give us 60 days to resolve the dispute informally. Send written notice describing the dispute, the relief you want, and your contact information to legal@getcoachzilla.com. We will do the same if we have a dispute with you. We will attempt to resolve the dispute in good faith within 60 days.

16.2 Binding arbitration. If the dispute is not resolved within 60 days, either party may commence binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and where applicable the Mass Arbitration Supplementary Rules. The arbitration will be conducted by a single neutral arbitrator, take place in the county where you reside (or by video at your request), and be governed by the Federal Arbitration Act. The arbitrator's decision is final and binding.

16.3 Class-action waiver. You and Coachzilla agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.

16.4 Jury-trial waiver. You and Coachzilla each waive any right to a jury trial of any claim covered by this Section.

16.5 Mass arbitration. If 25 or more substantially similar arbitration demands are filed against Coachzilla within a 60-day period, the AAA Mass Arbitration Supplementary Rules apply. The parties will select a bellwether of up to 10 representative cases to proceed first; remaining cases will be stayed pending resolution of the bellwether. Filing fees and other procedural details follow the AAA Mass Arbitration Supplementary Rules.

16.6 Carve-outs. The arbitration requirement does not apply to: (a) small-claims-court actions for claims within the small-claims court's jurisdiction; (b) requests for injunctive or other equitable relief related to intellectual property; or (c) public injunctive relief sought on behalf of the general public under California law (the "McGill rule").

16.7 Opt-out right. You can opt out of this arbitration agreement by sending written notice to legal@getcoachzilla.com within 30 days after first accepting these Terms (or these v2 Terms, if you are an existing user). Your notice must include your name, the email address on your account, and the statement "I opt out of the Coachzilla arbitration agreement." Opting out does not affect any other part of these Terms.

16.8 Severability of this section. If any part of this Section 16 is found unenforceable, the rest of Section 16 will remain in effect. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be resolved in court, but the rest of the dispute will proceed in arbitration.

17. Governing law and venue

These Terms and any dispute arising from them are governed by the laws of the State of Delaware, without regard to its conflict-of- laws principles. To the extent any matter is not subject to the arbitration agreement in Section 16, you and Coachzilla agree to the exclusive jurisdiction of the state and federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction.

If you live in a US state whose consumer-protection laws give you rights you cannot waive, nothing in these Terms is intended to limit those rights.

18. Apple App Store — additional terms for iOS users

This Section applies if you access the Service through the Coachzilla iOS app on a device made by Apple Inc. ("Apple"). These Terms are between you and Coachzilla — not Apple. Apple is not responsible for the iOS app or its content.

  • Scope of license. The license to use the iOS app granted to you under these Terms is limited to a non-transferable license to use it on any Apple-branded products that you own or control, as permitted by the Apple Media Services Usage Rules then in effect (except that the iOS app may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing).
  • Maintenance and support. Coachzilla, not Apple, is solely responsible for any maintenance and support services for the iOS app.
  • Warranty. In the event of any failure of the iOS app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) you paid for the iOS app. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the iOS app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Coachzilla's sole responsibility.
  • Product claims. Coachzilla, not Apple, is solely responsible for addressing any claims by you or any third party relating to the iOS app or your possession or use of the iOS app, including: (i) product liability claims; (ii) any claim that the iOS app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
  • Intellectual property rights. In the event of any third-party claim that the iOS app or your possession and use of it infringes that third party's intellectual property rights, Coachzilla, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of any such infringement claim.
  • Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a US Government embargo or that has been designated by the US Government as a "terrorist supporting" country; and (ii) you are not listed on any US Government list of prohibited or restricted parties.
  • Developer name and address. Coachzilla is the developer of the iOS app. Any questions, complaints, or claims with respect to the iOS app may be directed to support@getcoachzilla.com.
  • Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple has the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

19. Text messaging (SMS)

Coachzilla sends text messages to users who opt in by providing their mobile number in the Coachzilla app: one-time sign-in passcodes, updates and broadcasts from your coach, and one-time family contact invitations. The full program description lives at getcoachzilla.com/sms.

Message frequency varies based on your coach's activity and your settings. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.

The app's client profile has a Message Preferences section where you can turn Notifications, Text messages, or Email off for any individual coach without affecting your other coaches. You can also opt out of all coach messages at any time by replying STOP to any message, and reply HELP or contact support@getcoachzilla.com for help. Replying STOP does not stop your sign-in passcodes, which are sent through a separate verification service so that opting out cannot lock you out of your own account.

Wireless carriers are not liable for delayed or undelivered messages. You are responsible for keeping the mobile number on your account current and for any charges from your carrier. See the Privacy Policy (“Text messages (SMS)”) for how we handle mobile opt-in data.

20. General provisions

Entire agreement. These Terms, together with any policies or supplemental terms referenced here (including the Privacy Policy and the Stripe Services Agreement) constitute the entire agreement between you and Coachzilla and supersede any prior agreements on the same subject.

Severability. If any provision of these Terms is found unenforceable, the rest will remain in effect, and the unenforceable provision will be enforced to the maximum extent permitted by law.

No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

Force majeure. Neither party is liable for failure or delay caused by events outside its reasonable control, including natural disasters, internet outages, third-party service failures, war, civil unrest, labor disputes, or governmental action.

Notices. Notices to you will be sent to the email address on your account or posted in the Service. Notices to us must be sent to legal@getcoachzilla.com.

Headings. Section headings are for convenience and do not affect interpretation.

21. Changes to these terms

We may update these Terms from time to time. If we make a material change, we will provide at least 30 days' notice via email or in-app banner before the change takes effect, except when an earlier change is required by law or necessary to address a security or fraud concern. The "Effective date" at the top of this page reflects the most recent version. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

22. Contact

Questions about these Terms: