About this program
Coachzilla (operated by Lumava LLC) is a coaching-management platform: independent sports coaches use it to run scheduling, payments, and communication with their clients — the parents, guardians, and adult athletes they coach. Text messages are sent from our dedicated business number via Twilio.
This page documents how people consent to receive text messages from Coachzilla, because the opt-in itself happens inside the Coachzilla iOS app.
How users opt in
Clients sign in to the Coachzilla iOS app with their own mobile phone number. The sign-in screen (“Parent or Athlete Login”) asks the user to enter their phone number and tap Send Code. Directly beneath that button, the screen displays the following consent language:
By tapping Send Code, you agree to receive text messages from Coachzilla — sign-in codes, and updates and broadcasts from your coach. Message frequency varies. Message & data rates may apply. You can turn texts off for any single coach anytime in your profile, without affecting your other coaches. Reply STOP to opt out of all, HELP for help. See our Communications Policy, Terms of Service, and Privacy Policy.
Entering a phone number and tapping Send Code is the sole opt-in action: the user is texted a one-time passcode, and completing sign-in verifies they control the number. No pre-checked boxes are used, and consent is not a condition of any purchase.
What messages we send
- Sign-in codes — one-time passcodes when a user signs in with their phone number. These are sent through a dedicated verification service, separate from the messages below.
- Updates and broadcasts from your coach — schedule changes, session updates, and announcements a coach sends to their own clients through Coachzilla.
- Family contact invitations — a one-time invitation when a family member adds you as a contact for their athletes in the app.
Coachzilla does not send marketing or promotional messages to third-party lists. Messages go only to numbers connected to a coaching relationship on the platform.
Frequency and rates
Message frequency varies based on your coach's activity and your settings. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opt out and help
Per coach, in the app.Because a client may work with several coaches, the Coachzilla app has a Message Preferences section in the client's profile with independent Notifications, Text messages, and Email switches for each coach. Turning texts off for one coach leaves every other coach unaffected, so no one has to silence their whole account to stop one sender.
By text, for every coach at once. Reply STOP to any message to opt out of all coach messages at any time. Reply HELP for help, or contact support@getcoachzilla.com.
Replying STOP does not stop your sign-in passcodes. Those are sent through a separate verification service, so opting out of coach messages can never lock you out of your own account.
Privacy
We do not sell or share your mobile phone number, or your consent to receive text messages, with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data is used solely to deliver the messages described above. Both documents deep-link straight to their text messaging clauses: the Privacy Policy and the Terms of Service.