Before you start: cancel an app-store subscription
If you are a coach who subscribed to your Coachzilla plan inside the iPhone or Android app, Apple or Google bills you directly. Deleting your account does not cancel that. Cancel it first in your App Store subscriptions (iPhone) or your Google Play subscriptions (Android). Plans bought on getcoachzilla.com, and any subscriptions you hold with a coach, are cancelled automatically when you close your account.
Three ways to delete your account
In the app. Tap your profile picture at the top of the screen. Coaches: Account → Permanently close account. Clients: Delete Account. Type DELETE to confirm.
On the web, without the app. Sign in at getcoachzilla.com, then go to getcoachzilla.com/account/close and confirm.
By email. If you can no longer sign in, email privacy@getcoachzilla.com from the email address on your account, or tell us the phone number you sign in with. We confirm it is your account before closing it.
What happens to your data
Closing your account signs you out everywhere and cancels your subscriptions with coaches (or, for coaches, your clients' subscriptions to your packages). For 30 days you can sign back in — in the app or on the web — and reactivate the account exactly as you left it.
After 30 days your personal details — name, email, phone number and photo — are permanently deleted, and you can no longer sign in.
What is kept. The other side of each coaching relationship keeps its own business records: payments, sessions, packages and the messages you exchanged, shown without your personal details. Payment records held by Stripe, and records we must keep by law (tax and accounting), are kept for the periods the law requires. See section 13 of our Privacy Policy for every retention period.